Mobile County Personnel Board

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PUBLIC SAFETY DISPATCHER I (CITY OF PRICHARD)

at Mobile County Personnel Board

Posted: 8/22/2019
Job Status: Full Time,Part Time,Contract/Temporary,Seasonal
Job Reference #: 2362564
Keywords: clerical, office

Job Description

Overall Job Objective

General Information

This is specialized work in the operation of a police and fire communication system.

NOTICE: 
Documents are not automatically attached to your JobOpps account (profile).  You must select and attach required documents to every application through the attachments tab on the application screen when you are applying.

It is extremely important to provide a valid email address on your application and to monitor the email account for notifications and additional information. 

 As you create a JobOpps account, you will be asked for Notification Preferences (email or paper). Paper notification is not available; therefore, "email" should be selected.  All notifications will be sent by email only.

To ensure that messages arrive in your inbox safely, please add @personnelboard.org and @governmentjobs.com to your Safe Sender list. If you need details on how to add email addresses to your Safe Sender list, please refer to the Help documentation of your email program, or contact your email service provider.

Public Safety Dispatcher I WRITTEN TEST STUDY MATERIAL

To prepare for the required Public Safety Dispatcher I written test,
applicants should download, save and/or print the
Public Safety Dispatcher I Written Test Study Material now.  
 




JURISDICTIONS                                            YEARLY RATE
CITY OF PRICHARD                                   $18,912 - $ 29,340 
 

EXAMINATION: The examination will consist of two sections: (1) a written test counting 50% of the final grade, and (2) a rating counting 50% in which applicants will be scored on the basis of an evaluation of their education, training, experience and personal qualifications as outlined by the candidates' sworn statements in their application, upon corroborative evidence obtained by investigation and the applicants' responses to the Supplemental Questions. Applicants must provide all background information and supportive documents as requested on the application, supplemental questions and job posting. Applicants must score at least 70% on each section of the examination in order to be eligible for a place on the employment register.

DATE OF EXAMINATION: Applicants will be individually notified when and where to report for examination.  

Notice: Admittance to the scheduled written test will be contingent on a passing keyboarding test score of 30 net words per minute or higher. 

ATTENTION: Applicants will receive additional information by email concerning written testing. It is extremely important to monitor the email account provided in your application.

SPECIAL NOTE:  A PUBLIC SAFETY DISPATCHER I (COMMONLY REFERRED TO AS A 911 OPERATOR IS RESPONSIBLE FOR RECEIVING AND DISPATCHING EMERGENCY AND NON-EMERGENCY CALLS FOR A PUBLIC SAFETY DEPARTMENT.  DUE TO THE NATURE OF THE WORK, AN INCUMBENT MAY BE REQUIRED TO WORK A ROTATING SHIFT (INCLUDING NIGHTS, WEEKENDS AND HOLIDAYS).

Requirements

MINIMUM QUALIFICATION REQUIREMENTS:  Graduation from a standard senior high school, or the successful completion of the General Educational Development (GED) test, and preferably one year's experience in the operation of a two-way radio, computer and/or telephone equipment; or a combination of education and experience equivalent to these requirements.

SPECIAL REQUIREMENTS: Must possess a current Certification of Proficiency from the Mobile County Personnel Board certifying the ability to type a minimum of 30 words per minute.  Employees of the City of Mobile must, within one year of employment, successfully complete and be certified in the employing department's adopted telecommunications courses as follows:  Police - APCO (Association of Public Communication Officers) and ACJIS (Alabama Criminal Justice Information System); Fire - APCO (Association of Public Communications Officers) and EMPDS (Emergency Medical Priority Dispatch System).  Employees must maintain certifications of employing department.

ESSENTIAL REQUIREMENTS OF THE WORK: Ability to type 30 words per minute; ability to write legibly, using proper grammar and spelling; ability to acquire a knowledge of the local streets and areas, including geographical layout of operating districts and associated public safety problems; ability to acquire the knowledge necessary to operate base radio and computer terminal equipment; ability to perform routine clerical work; ability to follow moderately complex oral instructions; ability to remain calm and effective under heavy work load and emergency situations; ability to speak with a clear, well-modulated and pleasant voice and to use good grammatical construction in choice of words; ability to establish and maintain effective working relationships with public safety or other government officials, law enforcement agencies, other employees and the general public.

Description

EXAMPLES OF WORK: (Any one position may not include all of the duties listed nor do the listed examples include all tasks which may be found in positions of this class.)  Operates a computer aided dispatch system, base radio and telephone equipment; receives and dispatches incoming calls for police and fire department; completes complaint forms received for police and fire assistance and sends to dispatcher; operates the National Crime Information Center and the Alabama Criminal Justice Information System computer terminals; analyzes incoming calls to determine the kind and degree of help needed; monitors burglar alarms; receives requests for medical assistance; relays data on emergency patients to hospitals; completes reports of stolen vehicles, missing persons, repossessed cars, wanted persons and others; reports malfunctions in fire alarm equipment; receives and transmits calls related to electrical and public works department; enters information into a computer aided dispatch system; operates computer terminals; communicates with surrounding municipalities by radio and telephone; completes and maintains administrative forms; maintains record of calls; performs related work as required.

Important Information

DISTINGUISHING FEATURES OF THE WORKAn employee in this class is responsible for operating a computer aided dispatch system, central departmental radio, and alarm equipment. Information is transmitted in accordance with established procedures while exercising independent judgment in performing the duties of this position. Supervision is received from a Communications Officer or sworn law enforcement officer. An employee in this class may be required to work a rotating shift.

IMPORTANT INFORMATION FOR ALL APPLICANTS
 
NOTICE:
 
Documents are not automatically attached to your JobOpps account (profile).  You must select and attach required documents to every application through the attachments tab on the application screen when you are applying.
__________________
 
All applications must be submitted online through the Mobile County Personnel Board JobOpps site.
 
Paper applications will not be accepted and will be returned.
 

An email address is required for all applications.  For information on obtaining an email address, visit the FAQs link on the Job Opportunities page at www.personnelboard.org.  The Mobile County Personnel Board does not endorse any particular provider.
 
Accuracy and truthfulness are of primary importance for Merit System employment and all applications are reviewed with this in mind.  Errors, omissions and inaccurate information on the application will be construed as an incomplete application and will result in rejection of the application.  Therefore, special attention should be given to each and every question and every attempt made to answer each correctly. 
 
Resumes will not be accepted in place of completing the education and experience sections of the application. 

 
INCOMPLETE APPLICATIONS WILL BE DISQUALIFIED
 
Applications must be complete and all required or supplemental documents (college transcripts, driver's license, and/or certifications) must be attached at the time of submitting the application.  See the job posting and the supplemental questions for required documents for each job posting. 
 
If needed, computers and scanners are available in our office
at 1809 Government Street, Mobile, Alabama. 
Our office hours are 8:00 am to 5:00 pm Monday - Friday, except for major holidays.
 
Only one application will be accepted per applicant per job posting. 
Subsequent applications submitted for the same job posting will be rejected.

COLLEGE TRANSCRIPTS

College transcripts, where required or otherwise to be considered, must be attached as part of completing an application.  Grade reports, computer downloads of grades, and diplomas are not transcripts and will not be considered.  Transcripts must be either an official or student copy issued by the educational institution.  See the College Transcript Information link on the Job Opportunities page at www.personnelboard.org for additional information and requirements regarding educational transcripts.
 
OPEN TO:  All who meet the requirements as set forth in the job posting and who may lawfully be appointed to a position.  Applicants for sworn law enforcement positions must be U.S. citizens.
 
RESIDENCE REQUIREMENTS:  Unless otherwise stated in the job posting or supplemental questions, there are no residence requirements in order to apply.  Applicants must bear all expenses incurred in reporting for testing or appointment.  Upon appointment, the law gives the right to each Appointing Authority (Employer) to fix any further legal requirements regarding residence. 
 
FINAL DATE FOR FILING APPLICATION:  The completed application should be returned as soon as possible.  In the event of tied scores, Rule 8.1 dictates that ties will be broken by the order in which applications are filed.  Applications must be submitted by the final filing date and time specified on the job posting.
 
VETERANS PREFERENCE:  For complete information on Veterans Preference points on an open competitive application, view the Veterans Information link on the Job Opportunities page at www.personnelboard.org.
 
MEDICAL EXAMINATION:  Eligibles selected for appointment must meet the established medical and physical standards for the class of work.  The medical examination must be by one of the physicians designated by the Personnel Board.  Appointees must bear the cost of the examination. 
 
The Mobile County Personnel Department reserves the right to limit the number of applicants summoned for interview.  In such instances, a preliminary appraisal of qualifications, as indicated by the completed application, will be utilized as a guide in the selection of candidates to be summoned. 
 
Aid and assistance in the examination procedure is available for the visually or otherwise disabled.  Assistance may be requested by contacting the Mobile County Personnel Board at 251-470-7727. 
 
A "Practice Test Seminar" is held in the Personnel Department Office, 1809 Government Street, Mobile, Alabama, at 9:00 a.m. on the third Wednesday of every month.   The purpose of these seminars is to acquaint applicants or interested citizens with design format and procedures utilized by the department in its administration of written test selection devices.  Inasmuch as testing facilities are limited, the seminars will be on a first come, first served basis, as long as space remains available. 
 
NOTICE:  The continuing eligibility for appointment of those who secure a place on the eligible list is subject to future changes in specifications.
 

LIANA W. BARNETT, DIRECTOR
 
THE AGENCIES WE SERVE ARE EQUAL OPPORTUNITY EMPLOYERS