HGH Hardware Supply, Inc.

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Part-Time and Full-Time: Showroom Customer Service Representative

at HGH Hardware Supply, Inc.

Posted: 5/31/2018
Job Status: Full Time,Part Time
Job Reference #: 2018-8

Job Description

Title:Part-Time and Full-Time: Showroom Customer Service Representative
Location:Birmingham, AL

We are looking for a dependable, detailed-oriented, and customer-focused person to fill a full-time customer service position in our Birmingham showroom. Experience in carpentry/cabinetry a plus.

Compensation will be hourly, based on experience, and, following an established period of training, may include a sales commission. Full time hours are Monday through Friday from 7:30 a.m. to 4:30 p.m., no nights or weekends. Part-time hours offer flexibility between 7:30 a.m. and 4:30 p.m.

The showroom customer service representative will:

  • Greet customers and ensure customer satisfaction
  • Research and resolve customer questions/problems in person and over the phone
  • Assist in processing orders and bids for customers
  • Enter data, navigate screens, and retrieve data in point-of-sales system
  • Maintain the showroom to ensure safety and enhance efficiency
  • Implement promotions

Required qualifications:

  • High school diploma/GED
  • 2 years’ experience in inside sales, retail sales, telemarketing, or customer service
  • Ability to multitask and prioritize
  • Attention to detail
  • Keyboard skills of 40 WPM
  • Proficiency with Microsoft Suite, including Microsoft Outlook
  • 1 year of Customer service experience

Preferred qualifications:

  • Prior experience in the home improvement industry

Desired qualifications:

  • Cabinetry experience
  • Kitchen/bath/closet hardware knowledge
  • Paint tinting experience
  • Eclipse distribution management software experience

Full-time employee benefits include vacation, holidays, health and dental insurance, life insurance, short- and long-term disability insurance, flexible benefit plan, and 401(k) with company match.

HGH is a smoke-free, drug-free facility. HGH is an Equal Opportunity Employer. M/F/D/V