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Guest Services Supervisor

at HCareers

Posted: 9/9/2020
Job Reference #: 9447_1525498
Keywords:

Job Description

Guest Services Supervisor

Competitive + Benefits

Embassy Suites Tuscaloosa, Tuscaloosa 35401

We are a global hospitality management company who partner with internationally renowned brands to deliver the full commercial potential of our hotels. Here in the US, we operate 18 properties and have ambitious development and growth plans.

Our mission is to go beyond 'hospitality' by creating memorable experiences and lasting connections with our guests.

It's our uncompromising passion for outstanding service that makes us who we are. At the core of this philosophy is our people.

Our culture runs on passion, enthusiasm and fun " we love what we do!
We set the bar high and we are relentless in our pursuit to 're-define hospitality'.

Benefits Package

    -Competitive Salary
    -Team Member Hotel Discount Program
    -Uniforms Provided
    -One meal provided per shift
    -Benefits " Health, Dental, Vision, Life Insurance, and other supplemental options
    -Paid PTO beginning after ninety (90) days of employment
    -401K after six (6) months of employment with employer matching
    -Team Member Awards and Recognition programs throughout the year
    -Food and Beverage Discounts
    -Tuition Reimbursement


POSITION PROFILE:
Assist the Guest Services Manager by overseeing the responsibilities of the guest service staff. Ensure that the guests are being serviced in a professional and competent manner. Smile and greet customers in a welcoming manner, as the first point of contact.

ESSENTIAL JOB FUNCTION:
Can perform and assist with all the front desk functions to include but not limited to the following Guest Service Aide, PBX Operator, Guest Service Agent, Reservationists, etc. Has complete working knowledge and understands the software system, to include all daily transactions, and reservations operations.
Knows how and where to post all charges and knows all the room rates. Train all new Guest Service Agents.
Communicate with the Engineering Department regarding any maintenance requests from the guests.
Check AM and PM discrepancy reports. Communicate with the Housekeeping Department regarding guest rooms and requests.
Issues safety deposit boxes to guests when requested.
Provide for a safe work environment by following all safety and security procedures and rules.
Ensure proper staffing levels of the guest service department by assisting Guest Services Manager in preparing weekly schedule and maintaining proper documentation (time cards, disciplinary procedures, reviews, etc.).
Assist the Guest Services Manager by handling special requests, group blocking and unusual circumstances.

DESIRED SKILLS AND QUALIFICATIONS:
Education: High school diploma or equivalent experience.
Experience: Three to twelve months of employment in a related position or guest relation position with this company or other organizations.
Skills and Abilities: Requires having excellent computer and cash handling skills, ability to stand for extended periods of time; present a sociable, outgoing, lively and guest service-oriented demeanor. Working knowledge is generally learned on-the-job. Communicate information and hotel services to management, staff and guests.

Embassy Suites Tuscaloosa Alabama Downtown is situated at the corner of Greensboro and University Boulevard, adjacent to the Tuscaloosa Amphitheater. The hotel is several blocks from the U.S. Courthouse and City Hall and one mile from the University of Alabama. Business guests at this Downtown Tuscaloosa hotel will appreciate our proximity to many Fortune 500 companies and the Mercedes-Benz U.S. International Plant.

Feel at home in a spacious suite with complimentary Wi-Fi, a separate sitting area, an HDTV, a refrigerator and a microwave. Wake each morning to a free made-to-order breakfast and unwind with snacks and drinks at our complimentary Evening Reception. On our Premium Suite floors, we offer assorted beverages and snacks, a Keurig® coffeemaker and upgraded Wi-Fi capability.

Stay productive at this modern hotel in Tuscaloosa, AL in the 24-hour Embassy BusinessLink Business Center. Plan an event for up to 600 people with 7,000 sq. ft. of flexible meeting space, including an executive boardroom and divisible ballroom. Our creative catering services, dedicated staff and contemporary A/V technology will ensure the success of your meeting or event.

Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!