Diversified Sourcing Solutions
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Diversified Sourcing Solutions is looking for experienced customer service and guest relations representatives for the Birmingham, AL area. Experience is preferred. If you are interested apply!
Customer Service Representative
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens new customer accounts by recording customer account
Maintains customer records
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Maintains financial accounts by processing customer credit card payments at time of order placement
Recommends potential products or services to customer by collecting customer information and analyzing customer needs.
Contributes to team effort by accomplishing related results as needed.
Skills/Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multitasking, QuickBooks, Windows, Word, Excel and Outlook
Requirement of the Customer Service Positions
High school or equivalent
2+ years of experience in customer service or related field