CVS Health

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Testing Center of Excellence Director

at CVS Health

Posted: 8/27/2020
Job Reference #: 1365216BR
Keywords: operations

Job Description

Job Description
As the Testing Center of Excellence Director, you will be responsible for leading a team in the development and maintenance of effective testing processes, procedures, and automation tooling for the delivery of benefit and clinical changes to clients with quality. Specific responsibilities include:

- Defining and maintaining testing strategies, standards, templates, processes, and procedures used by teams conducting line of business testing

- Ensuring adoption and compliance with all standards across teams

- Streamlining and improving the testing processes and procedures

- Defining solutions to testing needs

- Maintaining a testing automation framework

- Developing automation tooling to support the framework including investment roadmaps for all tools

- Driving automation tooling adoption, optimization, and the implementation of new automation approaches

- Collecting, analyzing, and reporting on testing metrics across all testing teams

Required Qualifications
* 8 or more years of management experience in a business operations or a quality assurance role with focus on the automation of testing for client benefits either in a PBM industry or Managed Care
* At least 3 years of experience developing and rollout of test automation tools
* Willingness and ability to travel up to 10%

Preferred Qualifications
* Strong written and verbal communication skills
* Ability to effectively present information and respond to questions from groups of associates, managers and clients
* Ability to comprehend statistical reporting and apply it to the operation of the department
* Ability to determine the needs of each individual team member and assist them in achieving set goals
* Outstanding coaching and motivational skills at both an individual and team level
* Adaptable and able to move with change while maintaining a positive demeanor and strong role model for the team
* Knowledge of the Pharmacy Benefit Management and/or Health Insurance Industry from an operations perspective
* Healthcare-related experience with a general understanding of plan benefit design preferred
* Experience with third party prescription/medical payment and/or claims adjudication systems desired
* Solid grasp of one or more technology approaches (.Net, Java web development, Selenium, HP UFT, Excel VB macro scripting)
* Experience with data related automation (SQL queries, Mongo DB) and machine learning is a plus

Education
* Bachelor's degree Engineering, Computer Science, Information Systems, IT, or closely related technical field
* Master's degree is preferred

Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.


We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!