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Resource Planning and Scheduling Consultant
at CVS Health
At CVS Health, we share a clear purpose: helping people on their path to better health. Through our health services, plans, and community pharmacists, we’re pioneering a bold new approach to total health. Making quality care more affordable, accessible, simply and seamless, to not only help people get well, but help them stay well in body, mind and spirit.
As a Resource Planning Consultant you will maintain and handle incoming emails through the RPESET Moxie inbox related to schedule changes, agent profile changes, and training timeline changes. In this role you will develop schedules which effectively deliver staffing levels that consistently achieve service level commitments, by delivering the right people in the right places, at the right time. As part of this role you are responsible for the onboarding of new hire schedules into the workforce management system and updating and maintaining information in these tools. A Resource Planning and Scheduling Consultant will attend and contribute to the staffing review and IDP meetings, detailing previous and current week's performance and forecasted performance of remainder of current week and future weeks, while also identifying risks. Other duties would include scheduling, re-scheduling, and optimization of team meetings, one on ones, training, and various other off phone activities. You will provide subject matter expertise for NICE/IEX tools and software, as CVS continues to build its Workforce Management capabilities at scale.
In order to be successful in this role you will be proficient in MicroSoft-Office applications as well as MicroSoft Excel. This can include high-level calculations and macro writing
Travel to various sites may be required. May also be required on occasion to report to a local site (not retail store) in area of residence. In this role you may be required to work mandatory overtime/extended work weeks when needed.
We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a wide-ranging list of supplemental benefits and discount programs.?In addition to sixteen paid days off for employees, we also offer ten paid holidays.
3+ years’ Workforce management experience in a multi-site environment
Bachelor's Degree in an discipline
High School Diploma or GED required
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.