CVS Health

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Intake Agent - Prior Authorization

at CVS Health

Posted: 9/17/2020
Job Reference #: 1376398BR
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Job Description

Job Description
Great employees deserve great leadership. Here is your chance to make a real difference in your career. CVS Health, is Fortune 5 Company and we are looking for people to make a positive impact. Due to growth, we are looking for a few Intake Agents to join our team and work remotely!

The Intake Agent is the initial point of contact for Prior Authorization requests from members, providers, and a diverse customer base. The Intake Agent will make the determination if a complex request should be transferred to a technician or pharmacist for assistance. Additionally, the Intake Agent is responsible for maintaining complete, timely, and accurate documentation of all approvals and denials.

In order to be successful in this role you will need proficiency pronouncing drug names and diagnosis and recognizing medical terminology. As well as navigating multiple software systems to document conversations and outcomes, which require keyboarding skills. You will need to effectively manage calls and off-line intake functions while working with people in a team environment and meeting individual performance goals.

This is a Monday through Friday position from 9:00am - 5:30pm.

We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a wide-ranging list of supplemental benefits and discount programs.? In addition to sixteen paid days off for employees, we also offer ten paid holidays.

Required Qualifications
- 1+ years of experience in a data entry or customer service role where the use of a phone and multiple computer applications (ie: Excel) was the main function.

Preferred Qualifications
- Experience in customer service or call center environment.
- Experience in pharmacy or healthcare industry.
- Bachelor's Degree

Education
- Verifiable High School Diploma, GED, or equivalent.

Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.


We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!