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at CVS Health
As an Account Manager, you will be responsible for day-to-day client support activities. This will include managing the resolution status of routine to complex requests related to our clients' benefit plans, setting up new plans, optimizing plan changes, analyzing complex problems, identifying root causes and assisting with driving practical and creative solutions.
Additionally, you will be required to demonstrate a high level of quality in client service through the execution of accuracy, responsiveness, reliability and professionalism on every interaction in a fast-paced account management environment. In this Account Manager role, you will also be provided 5 to 6 weeks of intensive training and you must be able to travel up to 30%. Travel may require but is not limited to flights, overnight stays, local travel, travel on short notice and other travel deemed necessary by the company.
We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a wide-ranging list of supplemental benefits and discount programs. In addition to sixteen paid days off for employees, we also offer ten paid holidays.
1+ years of experience in a client/customer service-base environment or previous account management experience
Prior Healthcare experience managing insurance, healthcare, or benefit accounts
Experience with Medicare Part D Plans
Bachelor's Degree required
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.